Your Questions Answered

We believe in complete transparency. Here are answers to the most common questions our clients ask. If you don't see your question here, please don't hesitate to contact us.

No, it will not. Because we claim directly from the insurance company of the at-fault driver, your no-claims bonus remains completely protected. You do not need to claim on your own policy.

Absolutely not. Our service is 100% free for you. We recover all costs, including your replacement vehicle and repairs, from the at-fault party's insurer. You will never receive a bill from us.

Our goal is to get you mobile as quickly as possible, often on the same or next working day after you contact us. We provide a like-for-like vehicle to minimise disruption to your life.

We can still help. In cases of uninsured or untraced drivers, we can assist you in making a claim through the Motor Insurers' Bureau (MIB), a body set up to compensate victims of such incidents.

No, you are not legally required to. You have the right to choose your own repairer. We only use manufacturer-approved garages to ensure your vehicle is repaired to the highest standard, protecting its warranty and value.

The key difference is who we work for. Your insurer has a financial interest in keeping costs down. We work exclusively for you. Our single focus is to ensure you receive everything you're entitled to and that the process is as smooth and stress-free for you as possible.

Have More Questions or Ready to Start?

Our expert team is ready to help. Contact us with any further questions or start your claim online now to get the immediate support you need.

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